CUSTOMER STORY
How Unisys Uses Visier to Connect People and Business Data
Unisys embraced organizational transformation by partnering with Visier. Understanding that employee-related investments represent their most significant resource, Unisys deployed Visier to analyze people data and uncover precise insights into talent dynamics.
Unisys has used Visier for over five years, gaining valuable insights into areas such as technician performance and sales effectiveness by analyzing people data. Currently, they are experimenting with linking data from Salesforce and ServiceNow alongside their workforce data to explore how these combined insights might reveal the impact on business outcomes. By shifting people analytics from HR to IT, Unisys has encouraged deeper collaboration and enabled real-time, self-service insights by integrating multiple business data sources, helping to optimize costs and drive meaningful business results.
INDUSTRY
Technology
HEADQUARTERS
Blue Bell, Pennsylvania
COMPANY TYPE
Public
VISIER PEOPLE® SOLUTIONS
- Extend
- Talent Acquisition
- Case Management
- Succession & Achievement
- People Essentials
- Workforce Planning
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Its solutions – cloud, AI, digital workplace, logistics and enterprise computing – help its clients challenge the status quo and realize their full potential.
With Visier People® Extend, Unisys:
Connected workforce and business data
Identified opportunities to optimize talent retention and reduce turnover costs
Used ServiceNow and Salesforce data to identify business performance trends
THE CHALLENGE
Managing workforce efficiency amidst business changes
Unisys had multiple transformation projects lined up to enhance workforce management. With workforce investments representing the vast majority of global management costs — they needed to simultaneously enhance productivity, optimize talent deployment, and strengthen retention strategies.
The company recognized revenue optimization opportunities stemming from talent turnover, a widespread challenge that many technology organizations faced during the pandemic and “the Great Resignation.” This situation inspired them to seek a people-first, business-process agnostic solution designed to support their workforce and enable scalable growth for the future.
THE SOLUTION
A tool to connect workforce metrics with business impact
When Unisys started using Visier in 2020, they were focused on workforce metrics. With Visier People Extend, the integrated data ecosystem allows them to explore insights by person, business unit, or location. Unisys can now get a better understanding, for instance, of which locations drive the strongest profitability.
This capability helps them navigate market volatility. Visier enables Unisys to manage costs, compare average cost-of-living by location, understand what skillsets are needed, and more. That data-driven approach means Unisys can now respond strategically based on insights to continuously enhance its performance.
THE OUTCOME
Self-service analytics for strategic decisions
With Visier, Unisys can now analyze current data from ServiceNow to find and rank its top-performing technicians by region, optimizing their time and resources in their busiest locations and creating significant business value.
Unisys is actively exploring the Visier-Salesforce integration to investigate the relationship between tenure and performance for sales teams. This initiative is in the experimental phase as they evaluate how combining Salesforce data with people analytics can provide deeper insights.
Enhanced access to data has facilitated broader collaboration across the organization. The team is planning to integrate additional data sources through Extend to develop a more comprehensive view of productivity and financial impact.
"Using Extend, we're leveraging Salesforce and ServiceNow data to see how it impacts our business and explore opportunities for recovery and savings. We are experimenting with one of our business units, and that's going very well so far. We see huge potential for savings through that solution."
Dibyendu Sharma Mondal
Head of People Analytics, HR Technology & Ops, Unisys
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About Visier
Visier is the recognized global leader in people analytics, workforce and compensation planning, embedded solutions, and GenAI for people answers. At the core of Visier’s innovations is a simple premise: People impact is business impact, and you can’t manage what you don’t measure. Visier gives people-powered organizations the tools and insights to drive productivity, performance, and business outcomes through people impact. Founded in 2010 by the pioneers of business intelligence, Visier has over 65,000 customers in 75 countries, including enterprises like BASF, Panasonic, Experian, Amgen, eBay, Ford Motor Company, and more. Visier is headquartered in Vancouver, BC with offices and team members worldwide.
For more information, visit visier.com