CUSTOMER STORY
Kong Inc. Uses Visier to Unify Data and Make it Easy
Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers, and more using intelligent automation.
INDUSTRY
Technology
HEADQUARTERS
San Francisco, CA
EMPLOYEES
500+
SOLUTIONS
Visier People®: Talent, Organization, Talent Essentials, Standardized Occupations, Benchmarks
Key Outcomes
Removed reliance on spreadsheets
Unified data throughout the organization
Used facts to provide more insights into retention
Kong wanted fast insights about their people to target key business areas. Visier offered incredible speed to value over building a solution themselves with existing tools.
It seems like in some organizations, people get props for creating spreadsheets. We have to put an end to that culture.
Mark Tucker, Director of Technology and Analytics, Kong
THE CHALLENGE
Reduce a reliance on spreadsheets and inaccurate data to get a clearer picture of organizational structure
A reliance on spreadsheets was more than just time-consuming for Kong, it also made getting insights to people leaders complicated since not everyone had access to various systems of record.
In addition, people had different ways of calculating even the most basic metrics such as headcount. Kong needed a solution to unify data sources and establish a single source of truth that everyone could agree upon.
THE SOLUTION
Data integrity started with basic organizational structure and headcount.
One of the things holding HR back was not knowing how to pull the data from the HRIS in a consistent way. Because it took so long to build reports, many weren’t willing to create new metrics or create a new spreadsheet to track something just because someone asked for it. After onboarding Visier People®: Organization, the data is now easy to pull and accurate enough that leaders can get a good view of headcount, department, and region.
Power BI or Tableau are great tools, but we don't have the time to build the reports. That's why Visier was a big deal.
No more spreadsheets
Once teams got used to relying on Visier, they quickly moved away from spreadsheets, knowing that data was not updated as swiftly and accurately as what was available on the dashboards.
“Gut feeling” about turnover replaced with facts
One gut feeling Kong HR members had was that retention was a problematic issue. With Visier, they instead were able to connect performance data to retention and turnover exposing a new insight. While turnover for low performers was higher than average, turnover for high performers was well below overall. They were also now able to visualize where tenure might impact turnover and explore further.
Headcount growth at a glance
Kong has grown considerably in Asia-Pacific and EMEA recently. Now the organization can see the growth month-over-month, with accurate metrics on headcount. This makes it much easier to figure out where to expand by showing the level of headcount currently in that region.
Organizational data now easy to find
Before Visier, a span of control report was unavailable and time prohibitive to create. Now, the information is visible immediately. Additionally, not everyone even knew the proper organizational structure because the information in the HRIS system didn’t have clear data. In addition to getting rid of spreadsheets, Visier also helped standardize metrics and make the data transparent.
THE OUTCOME
Faster reporting, deeper dives
Because the board of directors now has instant access to the quarterly reporting which used to take significant time, Kong’s team can spend each quarter doing a deeper dive on a specific topic.
1
LEADERS ARE MORE EFFECTIVE
With less time spent on hiring, managers can spend more time managing.
Since the data revealed retention isn’t a critical issue, managers focus less on hiring replacements. Kong estimates this will only continue when they fully utilize Visier People®: Talent Acquisition and further streamline the hiring process.
2
FINDING THE BEST HIRES GOT EASIER
Kong found that applicants who applied directly through the system had a surprisingly high (85%) retention rate. Now, they’re building on this knowledge to hire good candidates more efficiently.
3
FUTURE LOOKING
Kong anticipates that Visier will soon provide more insights on DEI and exit reasons.
Visier solutions used by Kong
Visier People®: Organization
With core HR metrics, Organization starts you on your analytic journey answering questions around headcount, employee starts, and demographics, and how you compare to Visier Benchmarks.
Visier People®: Talent
Identify the attributes that produce long-term, high performing employees and make better hiring decisions faster.
Visier People®: Talent Acquisition
Connect recruiting data with employee outcomes so you can refine and define recruitment processes, programs, and results.
Tired of spreadsheets, too? Visier helps make sense of current data, and provides a clear view of the future.
About Visier
Visier’s purpose is to reveal the human truth about your workforce and contribute to a better future. Visier was founded to focus on what matters to business people: answering the right questions, even the ones a person might not know to ask. Questions that shape business strategy provide the impetus for taking action, and drive better business results. Visier delivers fast, clear people insight by using all the available people data—regardless of source. With best-practice expertise built in, decision makers can confidently take action. Thanks to our amazing customers, Visier is the market leader in Workforce Analytics with more than 15,000 customers in 75 countries around the world.
For more information, visit visier.com