CUSTOMER STORY
How Printpack Elevated Workforce Productivity to Improve Operations With Visier
INDUSTRY
Manufacturing
HEADQUARTERS
Atlanta, GA
EMPLOYEES
3,200
Printpack is an American flexible and rigid packaging company specializing in the food, beverage, pharmaceutical, and agricultural industries. The company was founded in 1956 and has multiple manufacturing plants across the United States and Mexico.
With Visier’s workforce AI solutions, Printpack has:
Analyzed productivity’s impact to optimize talent investments
Visier enabled Printpack to measure the time required for new employees to reach full productivity, helping refine hiring and training investments.
Derisked production output across 19 manufacturing locations
By tracking voluntary and involuntary turnover across facilities, Printpack has pinpointed the biggest drivers of attrition and acted quickly to reduce risk to production output.
Standardized workforce planning to improve operational efficiency
By leveraging workforce data insights, manufacturing managers can now forecast labor needs more accurately, ensuring production continuity and reducing the costs associated with workforce volatility.
THE CHALLENGE
Turnover rates were disrupting Printpack’s production line efficiency
With 75% of its workforce in hourly positions, Printpack faced a significant challenge when COVID-19 caused spikes in turnover, impacting production timelines and customer deliveries. The company needed a way to identify why employees were leaving and proactively adjust hiring and retention strategies to prevent further disruptions. However, Printpack struggled with extracting actionable workforce insights from its existing systems.
Workday lacked the ability to easily present and analyze HR data in a way that helped us solve business challenges,” said Brandon Fox, HR Data & Analytics Manager. “I could see a 12-month rolling turnover for all locations, but when asked to slice the data further—such as isolating employees with one to two years of tenure—it would take days to recalculate everything.”
To protect its manufacturing productivity and meet customer demand, Printpack needed an analytics solution that could surface critical workforce insights quickly and help measure the effectiveness of retention initiatives.
"Having the data at our fingertips to see what was working or not from the programs we were rolling out to reduce turnover was extremely helpful, particularly at each manufacturing location. For example, what was effective in Grand Prairie, Texas may not work in Rhinelander, Wisconsin. It was a huge motivator to be able to monitor at the local level which programs were making a positive impact.”
Kristi Partlow
Manager, HR Systems & Projects
THE SOLUTION
Visier harmonizes workforce data to drive strategic decision-making
In 2022, Printpack deployed Visier as its centralized people analytics solution.
“We initially considered building an in-house analytics solution,” said Fox. “However, we quickly realized the complexity of connecting Workday data to our data warehouse environment. After evaluating Workday Prism, we chose Visier because it delivered the automation and scalability we needed.”
The result was a single source of truth for workforce data. Leaders no longer spent time debating data discrepancies. Instead, standardized reporting and intuitive dashboards allowed business leaders to analyze trends, compare retention strategies across locations, and act with confidence.
Most importantly, Visier helped Printpack quantify the financial impact of turnover and measure the effectiveness of workforce initiatives, ensuring that workforce investments aligned with operational goals.
"We wanted business leaders to know that people analytics isn't just for HR, it's a business investment. With this tool we are able to see the impact of our workforce on our business as our profitability was negatively affected from higher turnover rates.”
Kristi Partlow
Manager, HR Systems & Projects
THE OUTCOME
Reducing turnover to protect production and profitability
With Visier, Printpack quickly identified that employees in their first year had the highest turnover rates. This insight allowed them to tailor hiring and retention efforts to improve workforce stability.
Key business outcomes Printpack achieved with Visier:
- Improved operational continuity. Leadership can now compare turnover rates by location in minutes, allowing for immediate course corrections.
- Workforce optimization. By analyzing factors such as compensation, benefits, and onboarding, Printpack identified key drivers of retention and adjusted strategies accordingly.
- Productivity impact analysis. Visier enabled Printpack to measure the time required for new employees to reach full productivity, helping refine hiring and training investments.
- Benchmarking success. Standardized data definitions and dashboards allow Printpack to set internal workforce benchmarks across manufacturing sites.
Stronger internal mobility programs. Increased focus on employee career progression has improved workforce engagement and retention.
"At the beginning, we didn’t know what we didn’t know. Visier really helped us with the critical aspect of change management to ensure we were successful with the solution.”
Kristi Partlow
Manager, HR Systems & Projects
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About Visier
Visier is the recognized global leader in people analytics, workforce and compensation planning, embedded solutions, and GenAI for people answers. At the core of Visier’s innovations is a simple premise: People impact is business impact, and you can’t manage what you don’t measure. Visier gives people-powered organizations the tools and insights to drive productivity, performance, and business outcomes through people impact. Founded in 2010 by the pioneers of business intelligence, Visier has over 65,000 customers in 75 countries, including enterprises like BASF, Panasonic, Experian, Amgen, eBay, Ford Motor Company, and more. Visier is headquartered in Vancouver, BC with offices and team members worldwide.
For more information, visit visier.com