CUSTOMER STORY
How a Large Healthcare Company Extended Workforce Analytics To Reveal More Productivity and Revenue Insights
A large healthcare company recently expanded its workforce insights capabilities by leveraging Visier People® Extend to bring operational and financial data sources into Visier’s people data platform. This seamless integration allowed them to automate data ingestion, enhance decision-making, and gain a unified view of workforce productivity allowing the organization to better predict hiring needs, optimize labor investment, and drive better patient care.
INDUSTRY
Healthcare
HEADQUARTERS
USA
EMPLOYEES
120,000+
VISIER PEOPLE® SOLUTIONS
By combining work data with people data using Visier People® Extend, this large healthcare company:
Connected workforce analytics with financial outcomes to drive strategic hiring decisions
Correlated workforce productivity with business outcomes like revenue and patient care efficiency
Integrated multiple data sources simultaneously, increasing efficiency and speed to insights
"We're expanding to answer key leadership questions—understanding team costs, budgets, and critical decisions like whether it’s the right time to hire. As we move forward, we’re evolving Visier into a more action-oriented platform, ensuring today’s decisions lead to the right outcomes tomorrow."
THE CHALLENGE
Understanding how workforce decisions impact patient outcomes & financial performance
As one of the largest healthcare providers in the U.S., this company strives to balance workforce efficiency with high-quality patient care across its vast network. Traditional workforce metrics could tell them how many employees they had and where they were assigned—but not what those employees were achieving. Leadership needed a deeper understanding of how workforce decisions impacted patient outcomes, financial performance, and operational efficiency.
To address this, they sought a way to integrate workforce, finance, and operational data, ensuring staffing decisions aligned with patient care demands. With Extend, they gained the ability to post the right number of positions based on real-time care needs, optimizing workforce allocation without adding complexity or delays.
Additionally, the company wanted to equip managers with personalized insights to monitor burnout risk and cost management. By identifying overworked staff early, they could reduce turnover, improve engagement, and ultimately enhance patient care in the communities they serve.
“We wanted to bring together a holistic view of what our labor force is doing—not just seeing are we paying our people and where are they, but what are they actually achieving in their roles for us as a healthcare organization.”
Gary Russo
Executive Director of Workforce Intelligence
THE SOLUTION
Expanding analytics with Visier People Extend
The large healthcare company adopted Visier People Extend to bridge the gap between people data and operational business outcomes. Unlike their previous workforce analytics setup, which focused on HR metrics, Extend enabled the seamless integration of new data sources, including financial performance, patient care productivity, and engagement insights—all within their existing Visier environment.
By leveraging Extend, the workforce intelligence team could now:
- Rapidly connect external operational data sources without waiting for IT teams to build custom reports.
- Integrate workforce productivity metrics with business outcomes, providing a holistic view of labor impact on revenue and efficiency.
- Automate data ingestion and experiment with new insights faster, reducing manual reporting bottlenecks and improving decision speed.
This advancement enabled HR, finance, and operations leaders to work from one unified source of truth, driving smarter workforce decisions with clear ties to business performance.
“Every time that we are being more efficient with our workforce, getting more time back for a leader, helping a caregiver at the bedside feel more engaged and feel fairly paid, that translates to better health outcomes for the communities that we serve."
Gary Russo
Executive Director of Workforce Intelligence
THE OUTCOME
Integrated data insights revealed the impact of labor investments on patient outcomes, enabling better predictive workforce planning
With Extend, this healthcare company has transformed the way workforce intelligence supports the broader organization. By integrating workforce data with operational and financial performance metrics, they now have a unified, data-driven approach to workforce planning and business impact analysis.
Key benefits realized include:
- Predictive workforce planning. Leaders can anticipate hiring needs by correlating workforce trends with real-time business performance.
- Faster insights, less manual work. Extend allowed data integration automation and streamlined reporting, reducing administrative IT burden and freeing analysts to focus on strategy.
- Enhanced decision-making. By tying labor investment to patient care productivity and financial returns, decision-makers can prioritize workforce investments with measurable impact.
Looking ahead, the healthcare company plans to further personalize analytics for frontline managers, delivering targeted dashboards that provide insights on staffing levels, overtime risks, and job postings in real-time—helping them make informed decisions that directly impact patient care and workforce well-being.
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About Visier
Visier is the recognized global leader in people analytics, workforce and compensation planning, embedded solutions, and GenAI for people answers. At the core of Visier’s innovations is a simple premise: People impact is business impact, and you can’t manage what you don’t measure. Visier gives people-powered organizations the tools and insights to drive productivity, performance, and business outcomes through people impact. Founded in 2010 by the pioneers of business intelligence, Visier has over 65,000 customers in 75 countries, including enterprises like BASF, Panasonic, Experian, Amgen, eBay, Ford Motor Company, and more. Visier is headquartered in Vancouver, BC with offices and team members worldwide.
For more information, visit visier.com