CUSTOMER STORY
How Gore Mutual Curbed Turnover and Informed Business Strategy With Visier
Facing manual data processes that hindered growth, Gore Mutual adopted Visier to transform talent data into business intelligence. This enabled them to proactively manage risks, gain insights into operational dynamics, and empower data-driven decisions, driving performance and fueling strategic growth.
INDUSTRY
Insurance
HEADQUARTERS
Cambridge, Ontario, Canada
EMPLOYEES
600+
VISIER PEOPLE® SOLUTIONS:
- Planning
- Learning
- Talent Essentials
- Talent Acquisition
- Organization
- Benchmarks
- Standardized Occupations
Gore Mutual Insurance Co. is Canada’s oldest property and casualty insurance provider. The organization distributes commercial and personal insurance products through independent insurance.
With Visier's people analytics solutions, Gore Mutual has:
Reduced turnover and talent disruption
Mapped employee journeys to elevate engagement
Created a business strategy based on real-time data and insights
THE CHALLENGE
Outdated reporting methods were hindering strategic growth and operational agility
Gore Mutual had embarked on an ambitious growth trajectory, but their reliance on outdated, spreadsheet-based HR data processes posed a significant barrier. While aiming for a superior employee experience, the strategic imperative was to leverage people data as a core business asset.
As Director of People Operations, Yannick Fouagou quickly identified in 2021 that the existing HR data ecosystem couldn't keep pace. Critical workforce planning and the analysis of workforce metrics required painstaking manual compilation. This process was not only inefficient but fundamentally unscalable, inhibiting the speed and data-driven insight needed to support the company's aggressive expansion plans and strategic decision-making.
As Yannick noted, "To enact transformative change, it's imperative to demonstrate unequivocal value to our leadership. Establishing a digital and scalable HR platform is not just an operational necessity but a strategic imperative to support the company's growth ambition." Understanding their human capital, or the organization’s people, as Yannick notes, is key for any company's success, and Gore Mutual needed a way to unlock this critical business intelligence to fuel their future.
"What traditionally required extensive consulting efforts over years is now achievable within moments through Visier."
Yannick Fouagou
Director of People Operations and Analytics
A THREE-STEP TRANSITION PLAN
A phased approach to enabling data-driven business strategy
Recognizing that manual processes hindered strategic growth, Gore Mutual adopted a strategic, phased approach to transforming how they used people data, aiming to unlock its potential to enhance overall business strategy and operations.
PHASE 1
Stabilize Data
The initial phase focused on ensuring the accuracy and precision of existing data to build reliable foundational reports. This step was crucial as the insights gained quickly demonstrated the potential business value of a data-first approach, securing the executive buy-in needed for the next steps.
PHASE 2
Build for scale
With executive approval secured, Gore Mutual selected Visier as their scalable people analytics platform in 2022. They integrated data from key systems, including Greenhouse, and became fully operational within just six months. Implementation immediately began showing a positive impact on the business.
PHASE 3
Harvest the benefit
By 2023, Gore Mutual entered the “business solutioning” phase. Visier was no longer just an HR tool but actively used by the team as a catalyst to drive strategic value and maximize the return on their investment. As Director, Yannick Fouagou stated, "We finally were able to tell our executives that we have a people platform not only to help HR, but to help the business overall.”
"We finally were able to tell our executives that we have a people platform not only to help HR, but to help the business overall.”
Yannick Fouagou
Director of People Operations and Analytics
THE SOLUTION
Unlocking strategic business insights for growth and agility
Visier provided Gore Mutual with the advanced analytics capabilities necessary to directly address the challenges hindering strategic growth and operational agility. The platform enabled Gore Mutual to move beyond basic reporting and leverage people data as a powerful tool for strategic business solutioning, with plans to eventually roll out access more broadly across the organization.
Predicting and proactively managing business-critical talent risks
One of the initial strategic victories involved averting potential business disruption caused by talent instability. Detailed analytics from Visier indicated a trajectory towards increased turnover in a specific team. This predictive insight enabled Gore Mutual to respond with agility, implementing targeted interventions that successfully reversed the trend and significantly reduced turnover rates in crucial areas.
Mapping talent dynamics for operational excellence and strategic alignment
Armed with advanced insights from Visier, Gore Mutual undertook a comprehensive mapping of employee journeys and personas. This strategic initiative went beyond typical HR analysis, helping to identify the key drivers, outliers, and opportunities within the workforce. Understanding these dynamics provided valuable business intelligence for optimizing team structures, identifying characteristics associated with high performance in key operational roles, and ensuring the talent strategy was tightly aligned with overarching business objectives and growth plans.
As Fouagou highlighted, this newfound ability to gain rapid, strategic insights was transformative: "What traditionally required extensive consulting efforts over years is now achievable within moments through Visier.” These capabilities enabled Gore Mutual to leverage its human capital as a true strategic asset, fueling growth as well as improving employee experience and engagement.
THE OUTCOME
Driving data-informed business decisions across Gore Mutual
The adoption of Visier has proven to be a transformative step for Gore Mutual, delivering tangible business results and establishing a foundation for data-driven decision-making that extends beyond traditional HR functions. The initial adoption within the HR team has been pivotal, enabling them to provide data-driven insights that improve the experience—and, thereby, performance—of the workforce.
The next strategic step involves extending Visier access to Gore’s leadership team, enabling them to leverage these insights directly. The ultimate goal is organization-wide access, tailored to individual roles, fostering a culture of informed decision-making at all levels. Yannick asserts, “Empowering every individual in the organization with the tools to measure and understand business outcomes is vital for collective success.”
Currently, Gore is evaluating Visier’s Smart Compensation tool as a potential addition to enhance their strategic compensation framework.
"Empowering every individual in the organization with the tools to measure and understand business outcomes is vital for collective success."
Yannick Fouagou
Director of People Operations and Analytics
Learn how Visier is transforming workforce productivity at top global companies
Meet Visier's Workforce AI Solutions
Discover how Visier’s AI-powered solutions give you a Workforce AI Edge—unlocking the full potential of your people and organization.
Maximizing Workforce Productivity & Performance: The Role of AI
Discover how AI-powered workforce intelligence boosts productivity, reduces inefficiencies, and drives business impact.
5 Trends for 2025: Embracing the AI-Driven Workforce
This report equips business leaders with the insights and strategies needed to lead their organizations confidently into an AI-enabled future.
About Visier
Visier is the recognized global leader in people analytics, workforce and compensation planning, embedded solutions, and GenAI for people answers. At the core of Visier’s innovations is a simple premise: People impact is business impact, and you can’t manage what you don’t measure. Visier gives people-powered organizations the tools and insights to drive productivity, performance, and business outcomes through people impact. Founded in 2010 by the pioneers of business intelligence, Visier has over 65,000 customers in 75 countries, including enterprises like BASF, Panasonic, Experian, Amgen, eBay, Ford Motor Company, and more. Visier is headquartered in Vancouver, BC with offices and team members worldwide.
For more information, visit visier.com