CUSTOMER STORY
How a Global Luxury Retailer Increased Sales and Elevated Workforce Productivity With Visier
A global luxury retailer transformed sales growth with Visier, linking employee productivity to sales performance. By integrating real-time insights, predictive modeling, and AI-driven analytics, the company optimized staffing, improved sales conversion rates, and reduced turnover. This data-driven approach enabled proactive business decisions, enhancing profitability and setting the foundation for scalable growth in a competitive market.
INDUSTRY
Retail
HEADQUARTERS
Paris, France
EMPLOYEES
11,000
With Visier's solutions, this global luxury retailer has:
Improved sales and conversion rates—even in stores with reduced customers
Correlated employee productivity with sales performance
Addressed a trend in high attrition leading to lost sales
THE CHALLENGE
Linking workforce investments to revenue growth
Before implementing Visier, the retailer was facing workforce challenges that hindered revenue growth and operational efficiency:
- Inconsistent sales performance across locations, with limited visibility into contributing factors
- Difficulty in identifying underperforming stores and allocating resources effectively
- High employee turnover impacting customer experience and sales execution
- Inefficiencies in workforce planning leading to overstaffing in low-traffic stores and understaffing in high-traffic ones
Without a streamlined way to connect workforce investments to sales performance, the company struggled to make informed decisions that could drive revenue growth and improve operational agility.
“We needed a way to connect workforce decisions with their direct impact on sales and profitability, without spending months manipulating data,” explained a senior analytics leader.
"We needed a way to connect workforce decisions with their direct impact on sales and profitability, without spending months manipulating data.”
Senior Leader, Global Luxury Retailer
FROM DATA TO ACTIONABLE BUSINESS INSIGHTS
“By putting data-driven insights into the hands of our leaders, we’ve shifted from reactive workforce management to proactive business strategy.”
Senior Leader, Global Luxury Retailer
"We've been able to improve sales and conversion rates, even in locations experiencing reduced customer traffic.”
Senior Leader, Global Luxury Retailer
THE SOLUTION
Smart analytics to bridge the gap between workforce management and business outcomes
By partnering with Visier, the retailer gained access to a dynamic analytics platform designed to bridge the gap between workforce management and business outcomes. Visier’s intuitive interface and customizable dashboards empowered business leaders to quickly interpret data and make informed decisions.
Key capabilities included:
- Real-time insights into sales team productivity and effectiveness
- Seamless integration of sales and workforce data to track trends
- AI-driven predictive analytics to anticipate workforce challenges before they impact performance
Previously, integrating workforce and sales data required months of manual work, but now, “Visier’s ability to deliver clear, actionable insights in real-time has changed the game for our retail operations,” explains a senior analytics leader. With Visier, leadership could quickly assess workforce productivity, identify underperforming locations, and adjust staffing strategies accordingly. The retailer also benefited from Visier’s future-proofing capabilities, ensuring that its analytics approach remained adaptable to evolving business needs.
THE OUTCOME
Increased sales performance and elevated workforce productivity
With Visier’s analytics, the retailer uncovered a direct correlation between workforce engagement and sales performance.
By leveraging these insights, leadership implemented targeted strategies to:
- Optimize staffing levels based on store performance trends
- Identify high-impact training initiatives that drive revenue growth
- Improve workforce retention strategies to minimize lost sales opportunities
In addition to revenue growth, the organization used Visier’s analytics to explore the impact of employee turnover on store performance. By identifying locations with high attrition and linking these trends to lost sales, leadership implemented career development initiatives to retain top talent and sustain customer satisfaction.
Looking ahead: Scaling analytics for future growth
Following the success of its analytics transformation, the retailer is expanding its use of Visier to refine its business intelligence strategy further. Future initiatives include:
- Integrating customer satisfaction metrics with workforce data
- Enhancing predictive modeling to forecast sales trends
- Empowering managers at all levels with real-time insights for better decision-making
With Visier as a strategic partner, the retailer continues to unlock new opportunities to enhance workforce productivity, improve sales performance, and drive long-term business success in an evolving retail landscape.
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About Visier
Visier is the recognized global leader in people analytics, workforce and compensation planning, embedded solutions, and GenAI for people answers. At the core of Visier’s innovations is a simple premise: People impact is business impact, and you can’t manage what you don’t measure. Visier gives people-powered organizations the tools and insights to drive productivity, performance, and business outcomes through people impact. Founded in 2010 by the pioneers of business intelligence, Visier has over 65,000 customers in 75 countries, including enterprises like BASF, Panasonic, Experian, Amgen, eBay, Ford Motor Company, and more. Visier is headquartered in Vancouver, BC with offices and team members worldwide.
For more information, visit visier.com