CUSTOMER STORY
Transforming Workforce Insights and Retention at CommonSpirit Health
CommonSpirit Health worked with Visier to replace old reporting systems, centralize people data, and improve retention by repurposing employee stay interviews. Using Visier Extend, the company was able to track the effect of its actions better, save money, and deliver insights to leaders to improve confidence in the business value of people analytics.
INDUSTRY
Healthcare
HEADQUARTERS
Chicago, Illinois
EMPLOYEES
150,000+
VISIER PEOPLE® SOLUTIONS
- Essentials
- Learning and Development
- Talent Acquisition
- Extend
CommonSpirit Health is a nonprofit health system dedicated to advancing health for all people. As one of the largest nonprofit Catholic healthcare systems in the United States, the organization delivers more care to more people, including over 20 million inpatient encounters at 137 hospitals and more than 2,600 care sites.
With Visier’s people analytics solutions, CommonSpirit Health:
Reduced the financial burden of turnover with stay interview data
Unified workforce data for faster decision-making
Lowered costs by linking people data to business outcomes
THE CHALLENGE
Modernizing reporting for dynamic workforce decisions
CommonSpirit Health's HR organizations were overburdened with siloed, manual reporting that made it hard to uncover relevant workforce insights. Leaders needed to go beyond static reports and get dynamic, data-driven conversations about talent and performance. They used Visier to replace part of the current reporting infrastructure, centralize data, and enable nimble, potent decision-making for the organization.
THE SOLUTION
Agile analytics improved retention and cost savings
With Visier Extend, CommonSpirit Health brought its employee stay interview data into the Visier model to track outcomes and retention rates. This allowed them to monitor which of their employees received stay interviews and conduct analysis on turnover.
By putting a dollar value on the cost of turnover and linking it to stay interview scores, CommonSpirit Health created a compelling case for a targeted retention strategy. This exposed a substantial decrease in turnover and higher retention rate for employees involved in stay interviews.
THE OUTCOME
People analytics became a business differentiator
With people as the company's biggest investment, CommonSpirit Health teamed up with Visier to help leaders understand what makes high-performing teams, how to share and scale best practices, and how to replicate success.
With Visier, HR and business leaders partner more closely than ever, translating complex insights into clear, actionable strategies. The outcome is a workforce that can save the organization money through improved retention and drive business performance.
"If I had to choose one word to describe Visier, I would say it’s dynamic. That dynamic trait is so powerful because it allows us to tell stories, have conversations, and get to the insights that leaders need to make better decisions."
David Hashimi
Director of People Analytics
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About Visier
Visier is the recognized global leader in people analytics, workforce and compensation planning, embedded solutions, and GenAI for people answers. At the core of Visier’s innovations is a simple premise: People impact is business impact, and you can’t manage what you don’t measure. Visier gives people-powered organizations the tools and insights to drive productivity, performance, and business outcomes through people impact. Founded in 2010 by the pioneers of business intelligence, Visier has over 65,000 customers in 75 countries, including enterprises like BASF, Panasonic, Experian, Amgen, eBay, Ford Motor Company, and more. Visier is headquartered in Vancouver, BC with offices and team members worldwide.
For more information, visit visier.com